Order & Payment Policy

This Order & Payment Policy applies to all purchases made on southdeltabikes.com. Please review it carefully before placing your order. If you have any questions, contact our Customer Support team at sales@southdeltabikes.com.


1. Placing an Order

1.1 Order Requirements

  • All orders must be placed through our website.

  • Orders are only considered confirmed once payment has been successfully processed.

  • You must provide accurate billing, shipping, and contact information to avoid delays or cancellations.

1.2 Order Confirmation

  • After placing your order, you will receive an email confirmation containing your order details.

  • Please review your order carefully; if you notice an error, contact our Customer Support immediately at sales@southdeltabikes.com.

1.3 Order Modifications

  • Changes to items, quantities, or shipping information can only be made before the order is processed.

  • Contact Customer Support as soon as possible to request modifications.


2. Payment

2.1 Accepted Payment Methods

  • We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods as listed at checkout.

2.2 Payment Security

  • All payment information is securely processed via encrypted channels.

  • We do not store full credit card information on our servers.

2.3 Payment Authorization

  • Payment authorization occurs at the time of order placement.

  • In case of payment failure, your order will not be processed, and you will be notified via email.


3. Taxes & Fees

  • Applicable taxes (e.g., GST, PST, HST) are calculated at checkout based on your shipping address.

  • Any additional fees, such as customs duties or import taxes for international orders, are the responsibility of the customer.


4. Cancellations

4.1 Order Cancellation

  • Orders can be canceled before they are processed.

  • To cancel, contact Customer Support at sales@southdeltabikes.com with your order number.

  • Once an order has been processed or shipped, it cannot be canceled. Please follow the Returns & Exchanges Policy if you wish to return the item.


5. Payment Issues

  • If there is an issue with your payment, such as a declined card or PayPal error, Customer Support will contact you.

  • Orders with unresolved payment issues within 3 business days may be canceled automatically.


6. Contact Us

For assistance regarding orders, payments, or billing:

Email: sales@southdeltabikes.com
Phone: +1 (778)-899-4779

Thank you for choosing South Delta Bikes for your cycling needs.